Privacy Notice and Cookie Policy
This notice explains how personal data submitted through this website are processed under the Personal Data Protection Law No. 6698. Information about site cookies is included at the end.
Who Is the Data Controller?
The data controller for this website and requests submitted through it is Prof. Dr. Alper Çıraklı's practice (AC CLINIC), located at Cumhuriyet Mah. 1356. Sk. No: 144/A, Altınordu/Ordu.
Send any questions, requests or applications concerning your personal data to info@alpercirakli.com.
Which of Your Personal Data Are Processed?
This site collects only the minimum data needed for you to contact us. The data processed are:
- Appointment / contact form: your name, telephone number, selected topic and information you enter in the message.
- WhatsApp communication: your WhatsApp telephone number, profile name and message content when you contact us.
- Email communication: your email address and message content.
- Website usage data: pages visited, referral source, browser and device information, approximate location at city level, and cookie identifiers.
About Health Data (Special Category Personal Data)
The website form does not request health data; it is only for submitting an appointment request. If you voluntarily include your symptoms, diagnosis or test results in the form's message field or a WhatsApp message, this information is special-category personal data and is processed solely to arrange your appointment, on the basis of your explicit consent. You do not have to provide these details; your name, telephone number and a general subject are sufficient for an appointment.
Patient files, investigation and treatment records created during consultations are processed and stored in the practice's records under healthcare legislation, outside the scope of this website.
For What Purposes and on What Legal Grounds Are Your Data Processed?
Your personal data are processed for the following purposes:
- Receiving your appointment request, scheduling a time and contacting you
- Answering your questions and following up your request
- Ensuring website security and resolving technical problems
- Measuring site use and improving content, only to the extent you permit
Legal Grounds
Processing relies on Article 5/2-(c) of the KVKK, necessity for entering into or performing a contract, Article 5/2-(ç), fulfilment of a legal obligation, and Article 5/2-(f), the data controller's legitimate interests; for health data and non-essential cookies, it relies on your explicit consent under Articles 5/1 and 6/2. Where processing is based on explicit consent, you may withdraw it at any time.
Who Are Your Data Shared With?
Your personal data are not sold or transferred to third parties for marketing. The following providers are involved only to deliver the service:
- WhatsApp / Meta Platforms: If you choose to correspond through WhatsApp, your message is transmitted through its infrastructure. This service is provided by Meta Platforms and may use servers abroad.
- Google (Google Analytics): with your permission, site usage statistics are measured using Google Analytics; cookie identifiers and truncated IP data may be transferred to Google's infrastructure for this purpose.
- Hosting and infrastructure provider: the supplier providing technical services to keep the site online.
- Authorised public bodies: only when legally required and within the scope of the request.
Transfer Abroad
Services such as WhatsApp and Google Analytics may use servers outside Türkiye. If you do not wish to use them, contact us by telephone and reject analytics cookies in your cookie preferences.
How Long Are Your Data Retained?
Communication and appointment requests are retained for a reasonable period after resolution, taking account of statutory limitation periods and evidential obligations. At the end of that period, they are deleted, destroyed or anonymised.
Cookie retention varies by type: session cookies are deleted when you close the browser, while persistent cookies remain until their set expiry or until you delete them through your browser.
Your Rights Under Article 11 of the Personal Data Protection Law
Under Article 11, you may apply to the data controller to exercise the following rights:
- Learn whether your personal data are processed and request information if they are
- Learn the purpose of processing and whether data are used in accordance with that purpose
- Knowing the third parties to whom data are transferred domestically or abroad
- Requesting correction of incomplete or inaccurate processing
- Requesting deletion or destruction under the conditions set out by law
- Request notification of correction, deletion or destruction to third parties receiving the data
- Object to a decision against your interests resulting solely from automated analysis of your data
- Request compensation for damage arising from unlawful processing
How Can You Submit Your Request?
Requests concerning your rights may be sent with information confirming your identity by email to info@alpercirakli.com or in writing to the practice address. Depending on its nature, your request will be concluded within thirty days at the latest.
If your request is rejected, the response is inadequate or no response is provided within the required time, you retain the right to complain to the Turkish Personal Data Protection Board.
Cookie Policy
Cookies are small text files stored on your device by websites you visit. This site may use three types:
- Essential cookies: required for site operation, security and remembering your preferences; they cannot be disabled. Your cookie choice is stored in your browser's local storage and contains no personal data.
- Analytics cookies: used to measure page use and appointment requests (Google Analytics; cookies beginning with _ga, lasting up to two years by default). They work only with your consent: the tracking code is not loaded while consent is absent or refused.
- Marketing cookies: not currently used; if added, this notice will be updated and separate consent requested.
How Can You Change Your Cookie Preferences?
You can choose your preference using the cookie notice shown on your first visit. To change it later, use the “Cookie Preferences” link at the bottom of each page; rejecting measurement deletes previously stored measurement cookies and stops tracking. You can also delete or block cookies in your browser settings at any time; blocking essential cookies may prevent parts of the site from working properly.
Updates to This Notice
This privacy notice is updated if legislation or the tools used on the site change. The current version is always published here; the update date at the bottom shows when it was last changed.